Hello, how can we help?
COVID-19
COVID-19 Video Library
- Symptoms of COVID-19
- Protecting yourself from COVID-19
- Wear a Cloth Face Covering
- How to Make Your own Face Covering
- Cloth Face Covering Do’s and Don’ts
- Stop the Spread of Germs
Treatment
Quarantine and Isolation Information
Antibody Test Results
- My COVID-19 antibody test was positive, but I’m still having symptoms. What should I do?
- If my COVID-19 antibody test is positive, can I get sick again with COVID-19?
- My COVID-19 antibody test doesn’t show a value. Can I get the antibody titer value?
- My COVID-19 antibody test was negative, but I previously tested positive for COVID-19 or was exposed. Is my result incorrect?
- What do my COVID-19 antibody test results mean?
- If I had more severe symptoms of COVID-19, will I have a higher antibody value?
PCR Test Results
- What does an indeterminate COVID-19 PCR test result mean?
- What is a false negative COVID-19 PCR test result?
- What is a false-positive COVID-19 PCR test result?
- What does it mean if my results show SARS-CoV-2 RNA negative but PAN-SARS RNA positive?
- If I have a positive PCR test result, can I pass the virus to others?
Results Information
- How do I interpret my results? Will I receive guidance for my results?
- How can I access my results?
- When will my results be ready?
- What are false positives and false negatives?
- What is a reference range?
- What does it mean if my PCR test is positive, but my antibody test is negative?
Return to Work Employer Programs
- Can Employers Require Mandatory COVID-19 Testing?
- What are the risks of going back to work too soon?
- What is contact tracing?
- What is a household contact? Are they eligible for testing?
- What should I do if someone in my household is exposed to COVID-19 or develops symptoms?
- If I’m getting tested through an employer program, can my child get tested as well?
Antibody Tests
- What is a COVID-19 antibody test?
- Who should get a COVID-19 antibody test?
- Who should NOT get a COVID-19 antibody test?
- Are there any limitations to COVID-19 antibody tests?
- What will a COVID-19 antibody test tell me?
- When do antibodies develop?
PCR Tests
- How is a COVID-19 PCR test performed?
- What is a COVID-19 PCR test?
- Who should get a COVID-19 PCR test?
- Someone I was around has symptoms of COVID-19 or has been diagnosed with it. Should I get a PCR test?
- Are there any limitations to COVID-19 PCR tests?
- What will my COVID-19 PCR test results tell me?
Testing Information
- Why am I ineligible for testing?
- What can I expect from the testing process?
- How do I prepare for testing?
- What is the difference between an antibody test and a PCR test?
- When would I get an antibody test vs. a PCR test?
- If I’m having symptoms of COVID-19 or believe I’ve been exposed to it, what type of test should I get?
COVID-19 In Children
- Can my child get tested?
- What is the risk of my child getting sick from COVID-19?
- How do I protect my child from COVID-19?
- Are COVID-19 symptoms different for children?
- What should I do if my child has symptoms of COVID-19?
- Should children wear face masks?
Prevention
Exposure
- I’m currently having symptoms, should I see my doctor?
- What should I do if I think I may have been exposed to COVID-19?
- What should I do if I am having a medical emergency and have been exposed to COVID-19?
- How can I protect myself from getting COVID-19?
- Should I wear a facemask to protect myself from COVID-19?
About COVID-19
- What is coronavirus disease (COVID-19)?
- Who is at high risk of getting very sick?
- Am I at risk of getting COVID-19?
- What are symptoms of COVID-19?
- How does COVID-19 spread?
- Can someone who has had COVID-19 become infected again?
Frequently Asked Questions
COVID-19
- Where can I learn more about COVID-19?
- What is the difference between self-isolation and self-quarantine?
- When should I seek medical attention?
- How is the cost of the test determined?
- How do I know if I have COVID-19 vs a cold or the flu?
- How do I collect an Immunity Test sample from home?
About Because Health
Shipping
Specialist Providers
- What if I'm not ready to start a whole health plan? I don't really know if I need a specialist doctor.
- What if you do not have a specialist provider in the state I live in?
- What if the Internet stops working and we lose our connection? Do I get a refund?
- How much does a consult cost, and is it covered by my insurance?
- How can the specialist diagnose me without an in-person exam?
- Can I get a prescription?
Tests
- How do I know if I have low testosterone?
- What is testosterone?
- Are the hormone laboratory tests the same as what I would get from my doctor?
- I have no interest in sex. Is there some way to get my desire back?
- Why does sex hurt? Why do I feel so dry?
- I have terrible anxiety, especially first thing in the morning. Is this normal?